1 reviews | Active since Sept 2015
MTN is the worst company in SA
I have received the worst service from MTN since I noticed that they were billing me an additional R2,000.00 per month for data (apparently clients were advised of this unilateral \change to their contracts"by sms back in April. <br> <br> I called the 808 service line several times-no one could help due to the strike so my query went unanswered despite several calls. No response whatsoever after 3 months and still the bills keep coming!<br> <br> Went to the Head Office - what an eye opener. Huge building fronted by MTN drones who trot out the lines they learned on their last \""how to deal with difficult customers\"" course. Major security to keep out the customers who pay the bills but who they treat like dirt. Eventually spoke to a mid-level manager who said he would e-mail me about my request for a full refund (is it my fault their 808 line is non-operational and their workers on strike?) but"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on my system, you've never been billed an extra R2000, the reason why your bill is been fluctuating it's the extra data charges you always accumulate on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on my system, you've never been billed an extra R2000, the reason why your bill is been fluctuating it's the extra data charges you always accumulate on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
