1 reviews | Active since Feb 2017
MTN is the worst company EVER!!!!!
<p>What must one do to really get help? I have been lodging complains since February about being taken to the legal department on an account I didn't know of! Ended up paying the money which I was told was R49O I paid R5OO and was promised that my name will be removed.. and that I'll be able to buy a phone after 3 months.. well I patiently waited for the 3months n it has actually been 4 months now and yesterday I went to the nearest MTN store in Tzaneen Mall trying to open another contract and I am told I have another outstanding R231 ? From where? How? Because I was promised that account was closed as I knew nothing about it?</p> <p>I wanted to pay the R231 because I told myself that I Basically want to close any connection I have with you guys!<br />I was sadly told I can't pay it cos it has been handed over to some attorneys? How ? why? Why was I never notified ? I was also told I can't pay it at ABSA,!!!<br /> I always have to notice it every time when trying to open a new account WHY are you guys like this? They told the manager n she said she will call the head office and get back to me yesterday which never happened!!!! Why such incompetence?</p> <p>It's exhausting that the money I'm loosing? With no invoices whatsoever ? Cause with the account I actually never got a device or sim? Why so much ****************!</p> <p>I've been battling to clear my name on your accounts even after payments ! What is wrong with you guys what must I do to get help? I don't understand this is really frustrating ! It's really making me angry! You guys do not keep your words at all! You are just *****s!</p> <p>Please clear my name asap! I can't deal with this! My credit record has always been good but now you guys are creating problems for me!</p> <p>If anyone is reading this review please do not open any account with MTN if you know what is good for you! Don't!!!!!!</p> <p>Get to the bottom of this NOW my ID number is 68O818O753O89! N clear everything!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
