MTN is the worst client service in this country.

MTN is the worst client service in this country.

I’m al loyal client, I’m due for an upgrade.

Yesterday I app**** online, later I got a call form a online upgrade dep lady, she offered me a nice deal on data deal that im also using, I agreed but, I wasn’t sure she is from MTN so I didn’t want to supply my personal details. I also asked about the r500 take a lot voucher that they offer on online upgrades, she told me that it isn’t on offer anymore, but online it shows available.

She became very rude and told me she is canceling my application I must go instore to upgrade.

Last night Dsv called me and said I will receive the delivery tomorrow.

This morning I called 083 135 to find out, the 1st guy told my upgrade has been approved, but he can’t tell me more so he put me thru to online dep, the ladies wasn’t helpful at all and just said the delivery is out but can’t help me with any other information, I asked her to cancel everything, She said on her side there isn’t any approval and I’m still on my old contract, but if I receive the device the new one will start, but nothing about the deal they offered for my data contract or the online voucher from take a lot.

So I still don’t know the status of my upgrade, the voucher deal they offered or the data deal she offered, but one thing I know is that MTN service isn’t great at all, and not to a loyal client for over 20 years.