NH
Nicole H
1 reviews | Active since Feb 2012
06 Oct 2015, 09:08
MTN is The WORST at responce
I have contacted the customer service on the 23rd of last month at 8h25 (Sept) and spoke to a lady regarding a cancellation quote. I asked her specifically that I want to know how much it would cost if I should decide to pay up my account in this time. I was told she will log the request for a quote and it will take between 5-7 working days. I couldn't understand why it would take so long for a quote but accepted it eventually 'cause I mean...that is mtn for you...EVERYTHING IS SLOW. I called in last week to check if there is any feedback as yet as I have not received any e-mail as yet. The guy I spoke to then on the 02 Oct at 7h45 by the name of \Morgan""
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MTN South Africa's replyOfficial
08 Oct 2015, 14:37Hello nickysaint,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount will be R 2376.79 for the early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount will be R 2376.79 for the early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Oct 2015, 14:37
Official
Hello nickysaint,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount will be R 2376.79 for the early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount will be R 2376.79 for the early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***