MTN is the worst at customer service

Again (this is my 5th Hello Peter report re the same incident), MTN has still not lived up to their promises and resolved my issue.<br> The last response was:<br> <br> We are truly sorry for the inconvenience caused.<br> We do see that the matter was escalated to the technician that worked on the device, however we are not sure if there was feedback on the escalation.<br> We've now involved the management team within our High Volume Repair Centre and requested that the matter be brought to a close by today and the photos be sent to yourself.<br> Once again we do apologize for the inconvenience caused.<br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> That was on 17 March. <br> STILL NO FURTHER RESPONSE THAN THAT ON HELLO PETER<br> <br> Even their \management\" doesn't care about their customers or their reputation.<br> I wonder what Hello Peter response I will get this time - at least this time I know that the response will end there and I will not receive any further feedback.<br> I am currently looking into who to contact at the Consumer Protection Council. Perhaps they will have some advice regarding my situation..."