MTN is the worst!!!!

Good Day

I have been calling MTN for a very long time to complain on numerous times about my debit date that is wrong on your system. I had a telephonic conversation on Friday, 28 May with Luntu mpakumpaku. Who requested that I send a detailed explanation of what happened on the 13 May 2021 which they didn't debit as they should have. I stated clearly that I want my account debited the last day of the month and they keep debiting on the 12th until this day!

I even had communication with a lady, Thobeka Maya MTN SA that assisted me and reassured me that the debit order date was updated to the last day of the month. Reference number: ***.

However on the 12 May 2021 there was a debit that came off. On that day there was no money in my account and because of that I am now charged for bank fees of R110 because the debit was not successful. On the 12th of July 2021 again I had a debit and again no fees was in the account and I am penelized with another R100 and something.

I am utterly disgusted in MTN with the long service that I have with them they fail to sort out my complaint that I had since May because of your staffs incompetence I am now left with penalty fees from my BANK!!

I have proof that I was indeed debited on those dates and have penalty fees! The month of April was even skipped because of this mess up. I was debited twice May month so the amount is fully paid. However I see that I was charged extra for the 2 payments that they debited. The debit was supposed to be R599 X 2 which is R1198 . However the amount R1209.50. I know it’s just a couple of Rand but I am not supposed to spend extra money especially when it was out of my control and not my fault.

I have contacted MTN on numerous times to fix this issue but Customer care is just telling me that they escalated the issue to the Banking Finance Department. I called today the 15 July 2021 again and the same thing was communicated to me.

I am very upset with the service that I getting from MTN. I am a customer of MTN so long already and I’m reaching the end of my contract soon. With the way things are going now I am having doubts of even extending my contract with MTN.

I have attached screen shots of the unsuccessful debit that took place on the 13 May 2021 and the amount of the debit that went off today but no feedback is given and they keep saying they escalated the issue but yet nobody is getting back to me. Mtn is quick to debit when you need to pay but once they mess up they take forever to fix the issue at hand!!!

I want MTN to refund me for the banking charges and extra cost. It is their fault this mess up took place the fist time.

I won't recommend MTN to anybody in future! What a disgrace!!!