MTN is the worst!!!

I took a a home wifi package with MTN a few months ago. They told me that they can only set the debit order date for the 4th of every month. I told them that I get paid on the 25th and would make manual payments on the 25th of every month. They agreed to this and also confirmed that they would not debit my account on the 4th of the month as I would have made payment.

Since taking up the contract, they have consistently tried debiting my account on the 4th even though they assured me they wouldn't. They have also suspended my account a few times and each time I had to call to unsuspend.

Today I called and for some reason they could not unsuspend my account like the previous times. I asked to speak to a manager and I had to stay on the like for nearly 30 minutes waiting for a manager. When the manager (Zimi Mrutaba) finally came on the line, he was very unhelpful and even dropped my call mid conversation.

This is the worst experience I have ever had and I can't believe I even referred a few of my family and friends to join and take up this contract. I am currently looking for a new service provider who will not give me so many issues.

My Wi-Fi is still suspended and all I was told was that it has been escalated but there is no turn around time for resolution. I need to do a presentation for work for tomorrow morning and I don't have Wi-Fi.