LN
Luyanda N
1 reviews | Active since Jan 2019
02 Dec 2019, 16:03
MTN IS THE WORST!
Once again, MTN makes data disappear. I bought 1.5 GB of data on Friday and by Saturday my data was gone. What is most suspicious to me is that I was not notified that my data was even being consumed. Usually if I am using my data too much I get a message notifying me that I have used up 50% of my data. In this instance my data just disappeared with no notification and no specific reason as to why. I called their customer care and some lady by the name of Phumelele Nzuza gave me attitude and did NOT assist me whatsoever!
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Replies (2)
MTN South Africa's replyOfficial
02 Dec 2019, 17:22Good day Luyanda,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it.
Please confirm the type of data you purchased as your balance as at 17h17 02-Nov-2019 your data balance is > WhatsApp 1.33GB / Twitter 1.21 GB and night express 1.50
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it.
Please confirm the type of data you purchased as your balance as at 17h17 02-Nov-2019 your data balance is > WhatsApp 1.33GB / Twitter 1.21 GB and night express 1.50
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA
Brian Tshabalala
MTNSA
MTN South Africa's reply02 Dec 2019, 17:22
Official
Good day Luyanda,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it.
Please confirm the type of data you purchased as your balance as at 17h17 02-Nov-2019 your data balance is > WhatsApp 1.33GB / Twitter 1.21 GB and night express 1.50
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it.
Please confirm the type of data you purchased as your balance as at 17h17 02-Nov-2019 your data balance is > WhatsApp 1.33GB / Twitter 1.21 GB and night express 1.50
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA
Brian Tshabalala
MTNSA
LN
Luyanda N's updateReviewer Update
02 Dec 2019, 17:35On 29-Nov-19 at 08:11 I purchased your 'MyComboOffers' which was a 30 day 1.5 GB anytime data, 1.5 GB night express, 150 min and 500 SMS for R199. On 30-Nov-19 my 1.5 GB anytime data was gone, which usually lasts me a month. I usually get a notification from MTN saying I have used up 50% of my data or 80% of my data. In this case I did not receive anything, my data just vanished. I don't know why or where it went. And when I called your customer care line, a very rude lady by the name of Phumelele Nzuza gave me attitude and refused to assist me.
LN
Luyanda N's update02 Dec 2019, 17:35
Reviewer Update
On 29-Nov-19 at 08:11 I purchased your 'MyComboOffers' which was a 30 day 1.5 GB anytime data, 1.5 GB night express, 150 min and 500 SMS for R199. On 30-Nov-19 my 1.5 GB anytime data was gone, which usually lasts me a month. I usually get a notification from MTN saying I have used up 50% of my data or 80% of my data. In this case I did not receive anything, my data just vanished. I don't know why or where it went. And when I called your customer care line, a very rude lady by the name of Phumelele Nzuza gave me attitude and refused to assist me.