MB
Michelle B

1 reviews | Active since Jun 2017

07 Jun 2017, 11:57

MTN is the WORST!!!!

<p>A while back my identity was ****** and a contract was taken out with MTN. I addressed the matter and was under the impression that the matter was resolved, with great difficulty my I add. About two weeks ago I app**** for a contract with MTN, 2 days latter I was informed that my application had been declined as to something to do with the legal departement. (never given a straight reason). After numerous calls to various numbers, the Call Centre say they can see that the the ***** Contract had been Canceled and that it was the Legal Department that has to rectify the matter on the system. With great difficulty and holding on for an hour, I managed to contact the Legal Department, only to be told that they would phone me back, (within 2-24 Hours may I add). Its a week later and still no assistance. Today I phoned the Legal Deparmtne againt, only to be told that the Department has been outsourced and that I Should phone ********** . When phoning this number, a telephone number needs to be keyed in to be assisted. As I have not contract with MTN I am unable to key in a number, and therefor I cant speak to anyone. I contacted Three Rivers MTN (where I app**** for the contract) and all they can tell me is that they only have contact via email and have had no response. I think it is very unprofessional as my name is looking bad. I am not a person with a bad credit record, MTN is making it look that way. I need assistance to the fact that the Legal Department has not finalized the ***** Contract from my name. I do not wish to carry on with the application for a new contract as I do not want to do ANY business with MTN.</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply07 Jun 2017, 15:19
Official

Absa Bank details

Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.(A***).

Best regards,

MTN South Africa
MTN South Africa's reply07 Jun 2017, 15:21
Official

Please ignore the feedback should not be passed to your response.

Best regards,

MTN South Africa
MTN South Africa's reply07 Jun 2017, 15:33
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Please assist me with the MTN account number for assistance with feedback.

My email address ***.

Kind Regards,

Alice van der Merwe

Best regards,

MB
Michelle B's update07 Jun 2017, 15:40
Reviewer Update

I have no idea what the account number would be. I have emailed you my id number if that could be of assistance.