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Dee-R Mkz

1 reviews | Active since Sept 2017

14 Feb 2024, 22:09

Mtn is the worst

A *****ulent contract application was made by an MTN agent on Saturday afternoon. I called 135/6, their ***** line upon when I saw the emails 7hours later. The application was started at 12h47 and completed at 12h55. Everything from receipt of application to creditchecks, debichecks up to arranging shipping was done in 7minutes! The ***** line agent Tammil Morgan advised me that it was their subcontractor Mondo who did the application. Mondo denied it on Hellopeter the following day, and advised that the application was done on the Mtn website. MTN ***** department has not said anything to me to date. I only got a call from a customer/complaints agent Araf Mohamed who pulled wool over my eyes and said it was a duplicate error. A duplicate error of R2304! I was not called to verify my application, I was not called to give consent to credit checks, I did not give permission to them to use my bank account. I have been getting debicheck mandate daily for this unknown contract. I have just sent them the third sceenshot from my bank app showing them todays activity. I regret being a customer of this company. The details that they are using for this contract are the ones they have on their system, I know for a fact because there was an address typo on my initial contract dating years back, and there is no way that there is a third party elsewhere who can make the same error on my address. Everyday, every hour I have to keep logging onto my bank app to check and reject their debichecks. I have emailed 3 screenshots just now, they just dont care

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