NL
Naailah L
1 reviews | Active since Jul 2018
05 Aug 2019, 21:06
Mtn is the worst
Terrible service I ported from cell c to mtn and I couldn't receive calls or sms for a week and now two weeks later I am having the same issue When I call they say they logged a ticket and I will receive feedback after 24 hours I am expecting important messages from universities and now I'm having these issues
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MTN South Africa's replyOfficial
28 Aug 2019, 11:04Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please can you also provide me with the number you enquiry is about so we can investigate further
Please select private reply when posting on Hello Peter, so we can view the numbers. When numbers are posted on the public platform they are blocked due to privacy policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please can you also provide me with the number you enquiry is about so we can investigate further
Please select private reply when posting on Hello Peter, so we can view the numbers. When numbers are posted on the public platform they are blocked due to privacy policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply28 Aug 2019, 11:04
Official
Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please can you also provide me with the number you enquiry is about so we can investigate further
Please select private reply when posting on Hello Peter, so we can view the numbers. When numbers are posted on the public platform they are blocked due to privacy policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please can you also provide me with the number you enquiry is about so we can investigate further
Please select private reply when posting on Hello Peter, so we can view the numbers. When numbers are posted on the public platform they are blocked due to privacy policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,