MTN is the worst

It's really sad when you have insurance with mtn and then they tell you that you took your device in too late so my claim is declined. I mean I haven't received a contract stating how long I have to report a device that stopped working.

It's not the first or the 2nd time I'm having issues. It seems to build and build. I am a loyal customer, I have never had times I didn't pay unless mtn decided to debit on another day.

I received "a brand new handset " which had a photo of someone else on the phone and for months mtn pretended to come and fetch the device and waste my time. So I left the issue.

Now when the phone doesn't work because I reported it too late it's an issue. If u do not assist me in fixing my phone I demand that my insurance be cancelled and do not tell me about brokers, I took insurance with mtn on the mtn website no broker contacted me not even mtn to inform me about anything.

And as soon as my contract ends I want nothing to do with MTN.

I swear that I will tell everybody that I know how bad MTN is and that they shouldn't even consider taking up contracts or insurance with you guys.

Look I do not even want a new phone. I went into the store and they didn't even tell me how long I have to take it in they rather told me about how long it will take and mtn insurance takes so long to fetch the phone it could take up to 6 weeks. And this was twice so even your staff do not have faith that you guys will assist the clients, now I see why.