Mtn is the worst!!!
I wanted to upgrade to a new handset, I was told they have no stock on that particular device, they said I should try calling them Tuesday just to check, I called Tuesday but it was the same old story, MTN u better fix this issue, if this issue is still unsolved before this Saturday, I’m going to cancel this contract, and open a new account to another network, and sick and of your so called “APOLOGIES”, what a terrible network, all you guys know is to apologize with no results.
Good day Kamogelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have a new courier company that we partnered with in June. Unfortunately this resulted in some teething issues such as Customers having to wait for a longer period then prescribed for devices purchased or gave in to be fixed. We are currently dealing with the backlog of this issue. We are however almost on par with all deliveries. This is the reason some of the stock that should have been delivered to the stores is taking this long.
I can however confirm that I spoke to the warehouse manager and they confirmed that we have received stock and they are just sorting through it for delivery to the stores.
Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Kamogelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have a new courier company that we partnered with in June. Unfortunately this resulted in some teething issues such as Customers having to wait for a longer period then prescribed for devices purchased or gave in to be fixed. We are currently dealing with the backlog of this issue. We are however almost on par with all deliveries. This is the reason some of the stock that should have been delivered to the stores is taking this long.
I can however confirm that I spoke to the warehouse manager and they confirmed that we have received stock and they are just sorting through it for delivery to the stores.
Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,