1 reviews | Active since May 2015
MTN is the worst
Hi there, I'm writing this complaint as the cellphone contract is mine but on my mother's name, as it's her name above. I have been to MTN to complain about my airtime that just dissappears from my phone. I have a TopUp200 contract which we pay alot for. And now I have to buy additional airtime because my airtime just dissappears. They logged a USD at MTN headoffice and their investigator just responds and says that my airtime is being used for calls, but i wonder how i call someone when I'm asleep. Sunday for example I went to sleep with almost R30 airtime on my phone, woke up on Monday with 77c left, phone wasn't used. The shop here has been great and tried to helo but the investigator is useless or didn't do his job correctly. I don't know what to do about MTN anymore, I have been having these problems for a while now and nothing has been done by the \Customer Care"department. I want this contract stopped and will not pay for it to be stopped. We get extremely poor service from MTN head office and this is unacceptable. Hope to hear from you soon. You can contact us on *** """
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that your airtime has been used for internet connections. I do hope my telephonic explanation has helped you understand the usage of your airtime.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that your airtime has been used for internet connections. I do hope my telephonic explanation has helped you understand the usage of your airtime.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,