MTN IS THE WORST

I have had a terrible experience with MTN as a new customer, and would like to warn others not to go with this horrible company.

I ordered my Samsung Galaxy S24 Ultra 3 weeks ago, delivery was scheduled for the 24th of Feb between 11am-1pm, I set aside time from my busy schedule to be available. No delivery or even contact from MTN on the day whatsoever.

I was only contacted 3 days later to reschedule delivery for the 2nd of March for 11am-1pm again. Today is the 2nd, it is 14:30 and I HAVE STILL NOT RECEIVED ANY COMMUNICATION WHATSOEVER.

Calling customer service is absolutely useless as the IVR is impossible to navigate and has no options for new order/delivery queries, emailing doesn't seem to get any response, and their Twitter team only rep**** to my DM with a "What's your ID number?" and then never responded when I gave it.

I am so unbelievably disappointed in MTN, I don't understand how they still exist with service like this.