1 reviews | Active since Mar 2013
MTN is the worse service provider on earth!!
MTN has messed up my account on numerous occasions. In fact, they still owe me money from 4 years ago. I went on and on about it sending emails, calling them it just never worked! Then, later, I upgraded one of my contracts and was charged double for the transfer, I queried that numerous times as well, this was abut three years ago, but alas, no credit form MTN yet. THEN, I upgraded my contract, the guy told me I was going to get 500mb of data free every month, it's been almost a year and I have not received even one mb for free! I queried this months ago, but again, another matter left unresolved. I received my account this month and my account went from its normal amount of R550 to R1 908!!! They told me that I was charged for data as I didn't have any data left, but I checked my itemised billing and know for a fact I called to load data on the 22nd of Sep but it was never loaded! I give up on MTN!!!! I have three contracts with them and can simply not wait to end all three of them!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
We have loaded the 500MB on the package. We have logged the request with the billing department to validate the data charges and to pass the credit for the data not received with the package.
Please allow +-10 working days for the request to be finalized. REQ:***
REQ:*** : For cell *** for the transfer billing, the billing department will pass the credits due for this invoice. Allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
We have loaded the 500MB on the package. We have logged the request with the billing department to validate the data charges and to pass the credit for the data not received with the package.
Please allow +-10 working days for the request to be finalized. REQ:***
REQ:*** : For cell *** for the transfer billing, the billing department will pass the credits due for this invoice. Allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
