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LN
Lino N

1 reviews | Active since Dec 2018

03 Dec 2018, 21:09

Mtn is the worse network provider ever.

A lady by the name of Nayden who is apparently the Supervisor of the Johannesburg mtn direct branch called me to tell me that my phone was due for upgrade, would I like to take any device. I told her that Im actually not ready for extra debt at the moment but If I were to upgrade I would take the SAMSUNG NOTE 8 but I can't, then she adviced me to hear out the sales promotion they have as black Friday was approaching so I let her go on, then she told me the Note 8 goes for R499. Long story short, I'm now paying R499 for a new contract phone I never agreed on nor signed any paper, not even received the new phone . I tried phoning her , sent numerous emails to her and even spoke to the call centre agents but none of them could solve this mess. I'm so disappointed in MTN's service and their *********** agents.

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Replies (4)
LN
Lino N's update07 Dec 2018, 10:43
Reviewer Update
Hello Alice please send me your contact details I have a situation cause
LN
Lino N's update07 Dec 2018, 10:44
Reviewer Update
You said the money should reflect either yesterday or today but nothing has yet.
LN
Lino N's update08 Dec 2018, 12:17
Reviewer Update
Halo could you please send me proof of payment because I still haven't received any refund from MTN as per your communication 4 days ago that the money will reflect in 2 days time.
LN
Lino N's update15 Jan 2019, 15:18
Reviewer Update
Halo Alice van der Merwe im Still stuck with the same problem of MtN billing me every month for the contract I never asked for, as per our last conversation you said it would definitely be cancelled but clearly not as I'm still getting charged for it I have done the reversal of the debit order so now my line is suspended ._ ********** 704