MTN is the worse

I have canceled my MTN cell phone contract on 15/06/2021 I paid an amount of R2000 + as part of the cancelation fees, MTN continued to deduct money from my account. I have called the customer care line multiple times and I was told the staff member who assisted me at the store did not follow the right process and I could not cancel my contract unless I pay another cancelation fee.

My contract ended in Oct 2021 and MTN put me on a month to month contract, which I did not consent to. I again spoke to a call center agent and explained the whole story and yet I was placed on a month to month basis.

Yesterday I called in twice, the first call center agent put the phone off in my ear and the second agent started talking to her colleagues while I was waiting for services.

I am disappointed with the services rendered by MTN. I do not want a contract with MTN, I am also requesting that all money that was taken from my account be refunded to me. I will not be paying the month to month bill I received.