MTN is the pits.

I put in a claim for a damaged device beginning of November - the 7th, I believe - and after WEEKS of a lot of back and forth, and mainly ME, doing all the follow-ups, MTN decided to return my phone after repairs, only to find out that the phone still had issues. Which is funny because I was informed that throughout the entire time, they were busy with QA, which took about 3 weeks, I think. I called them again, and they came to pick up the phone, and now I am back to having to call every time because they do not bother communicating at all, and today I was informed I would have to wait 7 to 14 working days, AGAIN, because , I would assume, they work as at snail's pace. The issue is their lack of proper communication, and the fact that every single time I call in, I am given a different story.