MTN is the MOST Pethetic network i have ever encountered!!

I took out a Data package with MNT in February 2020 and I have been placed on an incorrect package, before signing the contract I made sure that it is the package I requested. Miriam ( Cresta Branch) has emailed me the contract as the day I went was close to closing time. the next day I followed up with the contract and to my findings I found that she made me sign the incorrect package. I immediately email her back and brought this to her attention. She then reassured me everything is in order.

After a month goes by (12th March) the data is incorrect and I was billed. I went to the branch and spoken to the Manager Pascal, he said in so many words that I was placed on an incorrect code. Sent an email to MTN head office ( I assume, as I was not CC'd in that email) I received a text message that says my query was resolved.

April 12th my data is still not correct after Pascal (manager Cresta branch) reassured me once again that all is in order and it was no ones fault. my data was on 19GB odd the evening was 6GB. I never downloaded or went onto YouTube. I have been emailing and emailing and emailing. Customer Service is perthitic.

All they ask is verification questions but no response after that.

I NEED someone to look into this immediately. Customer Service cannot be this ridiculous.