MTN IS THE MOST INCONVENIENCE NETWORK EVER.

MTN IS THE MOST INCONVENIENCE NETWORK EVER. ABOUT 5YEARS AGO IT WAS AROUND TRYING TO A SIMSWAP WHICH TOOK ALMOST 2 MONTHS TO GET BACK. IT IS UNFORTUNATE THAT I LOST MY PHONE AND MY NUMBER I HAVE REQUESTED A SIMSWAP THE FIRST ATTEMPT WAS DONE VIA USSD CODE I PASSED THE SECURITY QUESTION AND WAS TOLD TO WAIT 2-24 HOURS I WANTED 24 HOURS THE SIMSWAP FAILED. I CALLED THE CALL CENTRE, AND I WAS TOLD I MIGHT HAVE USED THE SIMCARD WHILE IT WAS PROCESSING OF WHICH I DIDN'T DO BECAUSE I MYSELF WORKED FOR MTN AND I KNOW THE PROCESS AND I WAS TOLD I WAS SUPPOSED TO CALL THE CALL CENTRE AND NOT USE THE USSD CODE. NONTHELESS I GOT A NEW SIM I CALLED THE CALL CENTRE I SPOKE TO A LADY FROM THE CAPETOWN BRANCH SHE ASSISTED ME AND TOLD ME TO WAIT 24 HOURS I WAITED I CALL AGAIN SPOKE TO A LADY I EXPLAINED TO HER SHE REFUSED TO GIVE HER DETAILS AND I ASKED TO SPEAK TO A SUPERVISOR AND THEY DENIED. I CALLED AGAIN I SPOKE TO ASEMAHLE I EXPLAINED AGAIN I ASKED TO SPEAK TO A MANAGER SHE ADVISED THAT MANAGERS DONT TAKE AGENT CALLS THE WILL CALL ME AFTER 2 HOURS OF WHICH IM STILL WAITING. I HAVE OWNED MY NUMBER OVER 20 YEARS IT IS MY LIFE FOR WORK BUSINESS AND OTHER .PERSONAL THINGS. MTN REALLY FRUSTRATES WE GOING THROUGH A LOT TO A POINT THAT YOU EVEN GET SUICIDE THOUGHTS BECAUSE EVERYTHING IS SHUTTING DOWN YOU LOSING TOUCH WITH FAMILY AND THE PEOPLE THAT SUPPOSED TO ASSIST HAVE NO STATE OF EMERGENCY AND ARE SCRIPTED TO SAY WHAT THEY ARE TOLD TO SAY.