MTN IS THE MOST DISGUSTING COMPANY I HAVE EVER DEALT WITH

In July of 2018 I did an upgrade on my contract with MTN – And one day later I called MTN to cancel my contract (well within the 7 day cancellation period) after realising that I could get a better deal elsewhere. At this point I had not received the device yet, which I explained to the call centre agent who assisted me (Ronell Pillay). Ronell explained to me that she would confirm with the courier company that the device had not been delivered to me, then once confirmed she would start the cancellation process. A few days thereafter I called to confirm the cancellation and the agent (Nthuthuko) said that the cancellation was in progress. Another week or two went by I called and got the same update – “the cancellation is in progress”. This process of me calling, being told it’s in progress and never being called back has now gone on for the last 18 months and my contract still has not been cancelled – and I’ve been debited R437 every month ever since July 2018. Current status: I spoke to a team leader in the SA call centre – who advised that I should get an affidavit with all the details, send it to him and he’ll be able to assist with the matter. It has been 3 weeks since I’ve sent the affidavit and I have sent 3 follow up emails since and have not received any feedback as yet. I am beyond upset at this point and I just want my money back. It doesn’t take this long to do a cancellation for goodness sake. And note I will keep posting this story every single day until my money is back in my bank account. You have my bank details.