MTN is the biggest ******

On the 26/03/2018, I logged a compliant regarding my data which to date has not been resolved. The complaint is as follows: "Bought 1G once off data on 17th March 2018 valid until 17th Apr, with which I received 500 MB valid until 1st Apr & night express data valid until 16th Apr. One of your staff explained to me that data will be used according to expiry date. To this date was never given the opportunity to use my free 500 MB as it was removed on the 1st Apr. Should MTN have been going to according to date for expiry, I would have been able to make sure of this data. But instead took of all my other data sets first. MTN owes me the 500 MB, as I am entitled to it as I bought data, which is a perk when you buy one off data. Instead this is the **** standardised responses: "Good day Aurial, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated your complaint through to our billing department for urgent assistance. You will be contacted as soon as possible. Kind regards, Ishie. Complaints Management Team." Yet nothing has been resolved. Should this matter not be resolved and my data given to me, will be posting this on all media channels and will contact the consumer protection services, with all my evidence to take up this matter. Please can someone call me to discuss this matter instead of responding with the same **** response that the complaints department uses.