MTN is the absolute pits - avoid at all costs!

I have been a client of MTN for near on 10 years now and throughout this time I have received nothing but subpar service and rudeness, the latest spat of poor and shocking service was from the retention department (a department paid to keep customers?) when enquiring an early upgrade, I was given the following pack of excuses in order to get out of work: 1. My renewal date is too far - I explained that 90 days and 3 months are the same thing. 2. Next was that I need to have a ****** or damaged device - I explained I am currently sharing a device with my wife. 3. Then my account was suddenly in arrears and I am not allowed to make calls - bizarre considering I have never missed a payment on my account and have been using my phone all morning.

In a really competitive industry, one would think that customer service is what matters most. I am heading to a foreign country for the next 12 months and am asking for assistance to stay in touch with my family but clearly customer loyalty means nothing to you lot, I will rather take my business elsewhere, I am sure that Vodacom is more accomodating and not so rude.