1 reviews | Active since May 2015
MTN IS TERRIFIC
I went to MTN last week to change from Vodacom to MTN I have only been with MTN for a week and I'm already distgusted with the levels of service provided, the cavendish store had only 2 employees working there most of the time with a HUGE queue and it took about 35 minutes at least to get to the front of the queue at least! The staff members were rude and not helpful and the call line did not answer the phone. I am already regretting moving to MTN and I won't reccommend MTN as a service provider to anyone I know and as soon as my contract is up I will be changing service providers unless change to service is implemented. When I went to get a new application there was also no stock ! I am distgusted with MTN.
Good Day Victoria,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Victoria,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,