Mtn is terrible with Customercare service.

I have been trying to contact Rewardsco agents in order to cancel my contract since April during first stages of lockdown, When I realized that the package I was receiving was not the one they communicate with me and I haven’t been getting any conducive assistance, I visited MTN store in mokpane mall Numerous times to try to get further assistance and I was told that only Rewardsco agents could help me, I then called while in store and I was given a reference, instead of canceling My contract they fixed Data package problem, I insisted on cancellation and the consultant said she’s not capable of canceling contract.

I put on hold for about 30 mins Then the call ended, This frustrating predicament left me puzzled, I took it upon myself not to make monthly payments so that I could be attend to for canceling, nothing happened, and I still couldn’t get assistance till I received a final notice. From Mtn Legal department. I’ve been trying to cancel the contract with Rewardsco Since April, The account kept accumulating and I was not getting any conducive assistance,

I’m hoping to receive assistance hence I’ve been threatened by MTN legal department that I’ll be blacklisted because of non payments that I made.

Im really disappointed and frustrated.