MTN is taking their clients for a ride

I requested that my line should be suspended after losing my device on the 23-11-2023 then went to a MTN outlet the following day to do a sim swap on the same number. After doing the sim swam it was discovered that my line is still suspended. Logged a request - REQ*** to have it unspended on the 24-11-2023 and till today I'm not connected. The service is disgusting, this is highly unacceptable. MTN is taking their clients for a ride really.