MTN IS SUPER COOL.... Not...

I have never in my life experienced such poor service. Have been an MTN client for 21 years. The service has never been great, but I have tolerated. But now... I opted for early upgrade willing to pay the R1002,65 for this in order to give my 7 year old a tablet (she fell and hers shattered), this was 22 March. Told her 7 days you will have. On Friday, 25 March followed up, put through to Mobile Plus, they don't have my order. Left the matter and thought maybe I am too hasty. Followed up yesterday, 30 March, again put through to Mobile plus 3 times after telling the sales person that Mobile Plus does NOT HAVE MY ORDER! The fourth time the consultant went to Mobile Plus with me as I insisted. Mobile Plus advised consultant they dont have my order.... surprise! Consultant gave my order number, and surprise, MTN and Mobile Plus dont have the same systems so the order number didnt work. Tenisha from Mobile Plus then advised that they will trace. I said fine, they can give me feedback by 5pm, if nothing I will cancel all of my contracts with MTN. This morning, shame, Tenisha called to say they have dropped my order.... very nice.... not we managed to find your order Mrs Customer and we apologize for the delay, nope, we have dropped your order. Have now spoken to Alice in retentions, she is going to attempt to sort the matter by 9am for me. If not I have asked she phone me with cancellation figures and I will simply proceed to another operator as going through this process in comparison to just paying and moving... the paying and moving would be easier.... Thank you MTN, you rock!