1 reviews | Active since Sept 2017
Mtn is still the worst signal provider.
This is the second time I'm writing about this company. Sadly to say it was a mission just getting to the hello Peter site. Anyway, after my first complaint, Mtn contacted me and asked me to do an online survey (worse thing ever) I had to fill the survey out 3 times because my signal was so bad. Eventually getting an email from them saying they are sorry and that they will see what they can do and contact me shortly. A few days later I got a phone call from a guy from Mtn (didn't get his name) and asked me if my signal was better because they found a fault in my area. He said he would call again a few days later to get an update, but that never happened.
Now currently trying to study for my final exams of the year and I can't get access to the internet. My signal strength hasnt changed since they "apparently" fixed it. It is extremely frustrating as the most simple things cannot be done ( like send a message or have a secure connection with Google maps when driving.) Yet again I am extremely disappointed in the service network and service I received from the company, that didn't sort out my problem in the first place. I would highly recommend not choosing MTN as a service provider.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that you can contact our Network coverage department on *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.They will investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that you can contact our Network coverage department on *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.They will investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
