MTN is still not debiting correctly

Good day MTN

Please kindly do NOT give me a "we are looking into this" message as I have received that TWICE (once a month ago and another two months ago).

It is now time to cancel my contract as you cannot sort out this situation and I am no longer willing to accept this.

I am also no longer willing to phone both CCI and MTN on a continual basis as this is wasting a lot of my time trying to correct someone else's mistake.

I've been trying to resolve the problem with my upgrade since July.

It is now November. I've been forced to officiate between yourself and your partner CCI.

I was forced to go to ICASA after both CCI and MTN were unable to rectify the situation even after I spent hours and hours on the phone with both parties. I even requested the copy of the voice call which CCI has not provided. They did however admit (in writing) what they offered me.

I refer you to ICASA Complaint ***/18

Where it says: "CCI have confirmed that client was part a promo and contract should be R449.00 per month.

We have sent a request for the relevant credit to be processed, total of R477.14. We have attached a breakdown of the credit.

The package will be rectified to allow for the discounts to be app**** and client should pay R449.00 monthly subscription fees."

After this mail on 31 October I was once again over billed. I have also not begun receiving my extra 1 GB data per month.

My current bill on the MTN app still shows R549.95.

This is now beyond a joke. Furthermore CCI called me on 12/11/2018 to ask me to send them my latest MTN invoice because they say that MTN is requesting it. This sounds fishy.

I told them I am now fed up completely and they have 7 days to rectify the situation... If the situation is not rectified I expect the contract to be cancelled with immediate effect.