mM
misha M
1 reviews | Active since Aug 2015
04 Sept 2015, 13:15
MTN is still ***********
Dear Thabang please advise why would I be charged for both July and August if my contract ended in JUNE. JULY I understand but please advise why MTN is still deducting R3300 from my account in AUGUST.. I want to know why my account has been debited with R3300. THAT IS THE QUESTION!!!
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MTN South Africa's replyOfficial
04 Sept 2015, 15:29Hello misha_m,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the amount of R3 314.67 is for the usage from the 22 May 2015 to the 20 June 2015. Since there was usage, you are liable to settle the full outstanding amount.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the amount of R3 314.67 is for the usage from the 22 May 2015 to the 20 June 2015. Since there was usage, you are liable to settle the full outstanding amount.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Sept 2015, 15:29
Official
Hello misha_m,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the amount of R3 314.67 is for the usage from the 22 May 2015 to the 20 June 2015. Since there was usage, you are liable to settle the full outstanding amount.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the amount of R3 314.67 is for the usage from the 22 May 2015 to the 20 June 2015. Since there was usage, you are liable to settle the full outstanding amount.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***