MTN is still billing me for a cancelled insurance contract

I require urgent assistance regarding the cancellation of my MTN insurance.

I cancelled my insurance with MTN after my cellphone contract ended on 22 August 2025. I was fully aware of and comp**** with the 30-day cancellation notice period, which should have run until 22 September 2025. Based on MTN’s billing cycle — from the 12th of each month (as my contract commenced on 12 August 2022) — my final insurance payment should have been the one deducted on 25 October 2025, covering the final notice period.

However, despite MTN confirming that the policy was cancelled, I was unexpectedly billed again for November, and today, 14 November 2025, I received an invoice for December. This is extremely concerning, as I am being charged for a policy that has already been cancelled.

I have attempted to resolve this matter through multiple channels — phone calls, emails, and an in-store visit to the Ferndale on Republic branch — but I have not received any meaningful assistance or explanation.

I refuse to be charged incorrectly, and I request that this issue be resolved urgently. Please investigate why I am still being billed and ensure that any incorrect charges are reversed immediately.