MTN is still as useless as they were 5 years ago, worse actually....

So this is the intelligence of MTN support. They ask me to email them, here via Hello Peter (Listed below). Done! They asked my information, and I wrote the following, as first response: To whom it may concern,

I posted on Hello Peter as money was debited from my account, without my consent from MTN. The Link: https://www.hellopeter.com/mtn/reviews/mtn-thieving-yet-again- **********

I did not authorise anything of the sort.

I have emigrated to Australia, but still have this bank account open to settle a last few accounts, so I can not be there in person to dispute this ********** act.

I have attached copies of my ID, Passport and Drivers License as proof of who I am.

Please reverse this debit order if possible or advise on what I must do further to get my own money back.

My mother also contacted customer care on my behalf so far. The ***** is the following: On 31st of March 2018 the amount of R1 025.67 was debited to a FNB account no. ########### branch no 250 655.

It should not be this easy to just debit someone else's account...

Best regards,

Natie ##### ####### ##### K###### Contact: (Australia) +61421########## (Time Zone: +8:00) SA ID: ###########

See all the information there (Hidden here of course, not in the email) So what is the response? The following super intelligent useless request: Good day Sir/Madam ,

Thank you for e-mail customer care. For security purposes kindly fill in the details below in order for us to assist with your query.

MTN PIN

ID

Address

Bank Name/ or Type of account

E-mail address/ work telephone number

Kind Regards, Mamokiritle Seloma Customer Services MTN SA

You can now text your query to us! Simply SMS 44303

Reference Number: ********** 0

I JUST GAVE YOU ALL THAT INFORMATION CAN ANYONE AT MTN EVEN F#$%ING READ?

So I respond with ALL THE INFORMATION AND MORE, AGAIN: Hi there,

Thank you for your reply, but can you please read my previous email before replying? As the previous email stated, I did not create the account, so that means NO PIN., NONE. I do not live INSIDE of South Africa anymore, BUT in Australia, so no relevant ADDRESS. The email address is this very one in which this current exchange is taking place; **********

And as previously supp****, in the previous email; ID: ####### Contact number: (Australia) +6142 ### #### Alternative Contact Number: 083 ####### BANK: FNB account no. ############ branch no 250 655 Current account. Debited transaction: On 31st of March 2018 the amount of R1 025.67 was debited @ reference: MTN SP A ********** ********** 681 for the value of -R1,025.67

Attached is copies of my ID, Passport and Driver's license. Also a copy of a credit card statement with my last known address is attached.

Best Regards,

name surname(ID ##############) ********** +61421 ### ###

I still haven't even heard anything back. Why and how does a company like MTN still exist?! Why do people still use their services? It's ludacris! It was bad back then 5 years ago, and they still can't do ANYTHING right...