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Henco N

1 reviews | Active since Jun 2013

25 Mar 2019, 19:53

MTN is *****ING your money!!!

About 6 months ago my MTN contract expired which cost me about R369 pm (phone was included). I took a new contract which is a "Sim only" costing me R55 pm excluding a phone (just airtime).

Today I had a look at my invoice and saw that I have been charged R200 pm for the past 6 months paying R149 extra a month for "Promo Bonus Fee", which I have no idea what it is and was not informed at the time of getting the contract. I receive R55 airtime each month and that is it. What does the extra R149 go for.

What on earth is this "Promo Bonus Fee" that is resulting in a 350% higher monthly contract fee then that which was agreed upon???

MTN please respond to this and inform me what it is. I feel abused and have lost a whole lot of trust in you and have no other words for this than blatant *****ing!!!

0
Replies (3)
MTN South Africa
MTN South Africa's reply26 Mar 2019, 09:01
Official
Good Day Henco

Thank you for your post.
          
Please accept our apologies for any inconvenience caused.
 
Kindly note that your query has been escalated to our billing team with reference number *** and will revert to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 
Warm RegardsBrendah LangaComplaints Management  
HN
Henco N's update26 Mar 2019, 09:12
Reviewer Update
I am shocked with the fast response. But that shows that the company cares and are focused on satisfying it's customers. I am looking forward to having this problem resolved and will mark it as solved, and mention the quick response, as well as amending my rating.
HN
Henco N's update26 Apr 2019, 21:41
Reviewer Update
MTN handled this situation very professional. I received a quick response and within12 hours of stating my problem on here the query had already been assigned a ref number. All additional fees that was paid over the last few months has been credited. Thank you for the quick response and correction of the error. Very satisfied and would highly recommend MTN.