MTN IS *****ING MY MONEY

MTN CALLED ME AND OFFERED ME HOME WI-FI I TOLD THE AGENT I HAVE HOME WI-FI HE THEN TOLD ME THAT ITS OKAY I CAN USE THIS WI-FI WHEN I AM ON THE ROAD AND SAID THAT IT WILL BE INCLUDED IN THE MONTH COST I AM PAYING FOR MY PHONE EVERYMONTH, HE **** TO ME AND WHEN I CHECKED THE DEBI CHECK IT SHOWED ME AN AMOUNT OF R1008 WHEN I AM PAYING R470 FOR MY PHONE EVERY MONTH, I CALLED MTN AND TOLD THEN ABOUT THE SITUTION THEY INVESTIGATED THE CALL AND I WAS RIGHT AND THEY GAVE ME A REFERENCE NUMBER, MTN DEBITED FOR SOMETHING I DO NOT HAVE AND HAVE NEVER USED, THEY SENT ME A INVOICE WITH AN OUTSTANDING BALANCE OF R3000 FOR ABSOLUTE **** THEY RUFUSE TO GIVE ME MY MONEY BACK AND THEY REFUSE TO CALL ME WHEN I HAVE ASKED THEM COUNTLESS TIMES VIA EMAIL TO CALL ME I WANT MY MONEY BACK AND MY ACCOUNT BALANCE BACK TO ZERO BECAUSE I HAVE NEVER MISSED A PAYMENT!!!!