1 reviews | Active since Sept 2015
MTN is *****ing my money every chance they get.
I have an ongoing query for 6 month now where I am paying for a service that I did not request nor receiving on my mobile device. (Recurring Data bundles) and HWS, the two amount to R50+ excl. VAT. <br> <br> I have logged several requests for the services to be removed and my money to be refunded, all the consultants log calls and provide you with a reference number and promise that the issue will be sorted, but come end of the month when the debit order happens, you will receive a shock of your life.<br> <br> I have been with MTN for more that 15yrs, I believe that honesty no longer drives their business, I am thinking of taking my money elsewhere. <br> <br> The funny part is, I have recently upgraded to a Top-up package hoping that the problems will be solved, cause all other additional charges that I am complaining about are not in the standard contract that I have signed. But I am paying for my new contracts and Value Added Services from my previous contract, I have exhausted my energy in trying to resolve this. I wish I can just make this problem disappear. MTN is loosing its plot everyday.<br> <br> I WOULD NOT RECOMMEND ANYONE AT THIS POINT TO TAKE UP A CONTRACT WITH MTN. THEY WILL RAID YOU.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request (REQ:***) to have the services (75MB and H/W fees) removed from your account. I have also requested billing to investigate your invoices for any extra charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request (REQ:***) to have the services (75MB and H/W fees) removed from your account. I have also requested billing to investigate your invoices for any extra charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
