MM
Marion M
1 reviews | Active since Oct 2013
24 Mar 2016, 13:57
MTN is *****ing my money!!!
I was switched from Altech to MTN without having a choice. Now I Get a bill of R 1792.82. I phoned the call centre and was told that I need to phone *** to resolve my query. This number does not give you an option to talk to a consultant!!! Altech's call centre \does not have access\" to MTN billing and can't help.<br> <br> WHY ARE THEY *****ING MY MONEY, IS IT TO COVER THEIR BILLION RAND LAWSUITE?????"
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Replies (1)
MTN South Africa's replyOfficial
28 Mar 2016, 15:51Hello marionmalan,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have logged a billing query to validate the data charges on the invoice dated 2016-03-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have logged a billing query to validate the data charges on the invoice dated 2016-03-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply28 Mar 2016, 15:51
Official
Hello marionmalan,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have logged a billing query to validate the data charges on the invoice dated 2016-03-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have logged a billing query to validate the data charges on the invoice dated 2016-03-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***