BT
Boitumelo T
1 reviews | Active since Nov 2014
18 Jan 2016, 18:06
MTN is *****ing my money
In November 2015 I opted to migrate to pre-paid, this move was confirmed via email and I was told the last debit date would be in December but I have received my top up package again now in January 2016 which obviously means that my account will be debited at the end of the month against my instructions.<br> <br> I do not understand why this is happening when I have a phone call and email confirmation for the migration, now I have to start the process again while MTN continues to force their services on me and to help themselves to my money!!
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MTN South Africa's replyOfficial
19 Jan 2016, 11:09Hello Tumi89,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now migrated your number over to prepaid and the line will be fully activated on the prepaid network within 2-24 hours.
In order for the additional invoice to be credited, we will need the e-mail that you've sent in November 2015. Please forward the e-mail with the reference number received for the e-mail sent.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now migrated your number over to prepaid and the line will be fully activated on the prepaid network within 2-24 hours.
In order for the additional invoice to be credited, we will need the e-mail that you've sent in November 2015. Please forward the e-mail with the reference number received for the e-mail sent.
Regard
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Jan 2016, 11:09
Official
Hello Tumi89,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now migrated your number over to prepaid and the line will be fully activated on the prepaid network within 2-24 hours.
In order for the additional invoice to be credited, we will need the e-mail that you've sent in November 2015. Please forward the e-mail with the reference number received for the e-mail sent.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now migrated your number over to prepaid and the line will be fully activated on the prepaid network within 2-24 hours.
In order for the additional invoice to be credited, we will need the e-mail that you've sent in November 2015. Please forward the e-mail with the reference number received for the e-mail sent.
Regard
Tim
MTN Complaints Management Team: REQ:***