NM
Nolizwe M
1 reviews | Active since Apr 2013
15 Jan 2016, 23:22
Mtn is *****ing my money
Even after canceling my contract mtn is still sending me airtime and taking money from my account. As if that is not bad enough, when I call the call center the agent Thabo Kgoboko keeps putting me on hold. I have called 7 times and I keep getting the sam . I really regret the day I got into a contract with mtn because the are a ****** bunch of *****.
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Replies (1)
MTN South Africa's replyOfficial
18 Jan 2016, 14:27Hello Nolz23,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to our Cancellation Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to our Cancellation Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply18 Jan 2016, 14:27
Official
Hello Nolz23,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to our Cancellation Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to our Cancellation Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***