AO
Adri O
1 reviews | Active since Oct 2015
02 Nov 2015, 09:36
MTN IS *****ING MY MONEY
I have not had any feedback about the incorrect billing of cell no. *** . I DID NOT sign contract for a self service data bundle for 10 GB- This is a contract for MTN 100 min- i have now once again been billed for this for November- i have had numerous faulty statements sent to me via email and sms demanding payments that MTN wants me to pay - also no feed back of my contract no *** where an amount of R3384 was paid via debit order- proof of bank statements was emailed to you as you say no payments were reflected on your computers-<br> <br> <br> BAD BAD service!!!!!! And incorrect billing <br> <br> You are now in breach of your contract with me as client-
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MTN South Africa's replyOfficial
04 Nov 2015, 07:38Hello GlendaOlwage,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department to remove the recurring 10GB data bundles.The amount of R3384.05 is reflecting on 31-07-2015 invoice for all the numbers.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department to remove the recurring 10GB data bundles.The amount of R3384.05 is reflecting on 31-07-2015 invoice for all the numbers.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Nov 2015, 07:38
Official
Hello GlendaOlwage,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department to remove the recurring 10GB data bundles.The amount of R3384.05 is reflecting on 31-07-2015 invoice for all the numbers.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department to remove the recurring 10GB data bundles.The amount of R3384.05 is reflecting on 31-07-2015 invoice for all the numbers.
Regards
Nompumelelo
REQ:***