AE
Angie E
1 reviews | Active since Apr 2015
02 Apr 2015, 09:09
MTN IS *****ING MY MONEY
I had a contract with MTN for a Laptop and my last payment was due in December 2014. A debit order went through in January 2015 I phoned them and demanded a credit . I phoned them twice and was on both occasions given a reference number. I am still waiting for the credit. Today another debit order went through!!<br> I do not have an existing contract with MTN - How can they just ***** my money!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 15:28Hello AEngelbr22,
We do apologize for any inconvenience caused.
We see that the contract has been cancelled and the account was credited with a total amount of R1708.80 (R487.80 & R1230.00).
We do see that you returned the debit orders that we've submitted and it has been credited.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused.
We see that the contract has been cancelled and the account was credited with a total amount of R1708.80 (R487.80 & R1230.00).
We do see that you returned the debit orders that we've submitted and it has been credited.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Apr 2015, 15:28
Official
Hello AEngelbr22,
We do apologize for any inconvenience caused.
We see that the contract has been cancelled and the account was credited with a total amount of R1708.80 (R487.80 & R1230.00).
We do see that you returned the debit orders that we've submitted and it has been credited.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused.
We see that the contract has been cancelled and the account was credited with a total amount of R1708.80 (R487.80 & R1230.00).
We do see that you returned the debit orders that we've submitted and it has been credited.
Regards
Tim
MTN Complaints Management Team: REQ:***