ML
Marissa L
1 reviews | Active since Oct 2013
28 Jun 2015, 18:30
MTN is *****ing my money!!!
My contract was supposed to put on prepaid on the 26th June. We were told to email them. We emailed and tried to phone but got no response. My account was debited with monthly airtime for July. This is unacceptable and I refuse to pay additional fees for the contract due to incompetence and the Lack of communication from MTN. I have proof in writing that we have been trying to do this since April. If this is not sorted out and we have to pay for July I will be taking it further. Please contact me ASAP.
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MTN South Africa's replyOfficial
10 Jul 2015, 14:55Hello mariland,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number was migrated to prepaid on the 29 June 2015, however the last date that you wee billed was on the 20 June 2015. The balance of R390.94 that is still due, is for usage from the 21 May 2015 to the 20 June 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number was migrated to prepaid on the 29 June 2015, however the last date that you wee billed was on the 20 June 2015. The balance of R390.94 that is still due, is for usage from the 21 May 2015 to the 20 June 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Jul 2015, 14:55
Official
Hello mariland,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number was migrated to prepaid on the 29 June 2015, however the last date that you wee billed was on the 20 June 2015. The balance of R390.94 that is still due, is for usage from the 21 May 2015 to the 20 June 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number was migrated to prepaid on the 29 June 2015, however the last date that you wee billed was on the 20 June 2015. The balance of R390.94 that is still due, is for usage from the 21 May 2015 to the 20 June 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***