1 reviews | Active since Sept 2015
MTN IS *****ING MY DATA
Good day<br> <br> I plead with you guys to please have MTN blacklisted. I've never seen such a bad network service provider. <br> <br> On Sunday I bought R30 airtime from my MPMoney acc which I converted to data for 200 MB (R15-R15). Within 5 min my data was gone, ALL OF IT. Mind you, I only tweeted about 2 tweets and whatsapp as i was in the Boyz2Men concert. <br> <br> Yesterday I received my 100MB as per my contract package with ****** mtn, that too disappeared within minutes of turning it on since its always off when not using twitter or whatsapp. <br> <br> I find it hard to believe that whatsapp and twitter can use up to 200 MB, it has never happened before. I make sure that my applications dont automatically update but I update only when I'm at work using WiFi. <br> <br> I'm so ****ed off with this nonsense. I want my data back!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the back end support team to investigate the usage, however the system reflect that you have loaded only 1GB on the sim card on the 13th of December. The back end support team have credited the account for the airtime, R30.00 airtime has been added to your sim card.
The 100MB received on the 14th reflect that the data has been used up for internet usage. Please contact the business help desk to assist you if you have closed all the back ends for data and airtime not be used against this.
1555 is a free service from any MTN sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the back end support team to investigate the usage, however the system reflect that you have loaded only 1GB on the sim card on the 13th of December. The back end support team have credited the account for the airtime, R30.00 airtime has been added to your sim card.
The 100MB received on the 14th reflect that the data has been used up for internet usage. Please contact the business help desk to assist you if you have closed all the back ends for data and airtime not be used against this.
1555 is a free service from any MTN sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,