sZ
sandiswa Z
1 reviews | Active since Mar 2015
28 Nov 2015, 16:15
MTN is *****ing my airtime and bundles
MTN???. So I'm trying to buy 300MB (R85) bundles and I get a msg saying I hv insufficient funds yet I hv R108 airtime. I then call the call centre, they cudnt even let me speak to their \service champions"....They said I have exceeded my chances of calling the call centre this month (This was my 1st time calling). <br> This is ****************"
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello say,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have escalated the matter regarding you not being able to call 173 to our technical support desk to look into the matter, please note ref # for the escalation SMC/*** .
Please be advise that when you get the error of \insufficient funds\" kindly turn off the mobile data then put it back on after the call0. The reason for the issue is because the airtime gets reserved by internet connections which you did not close.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have escalated the matter regarding you not being able to call 173 to our technical support desk to look into the matter, please note ref # for the escalation SMC/*** .
Please be advise that when you get the error of \insufficient funds\" kindly turn off the mobile data then put it back on after the call0. The reason for the issue is because the airtime gets reserved by internet connections which you did not close.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello say,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have escalated the matter regarding you not being able to call 173 to our technical support desk to look into the matter, please note ref # for the escalation SMC/*** .
Please be advise that when you get the error of \insufficient funds\" kindly turn off the mobile data then put it back on after the call0. The reason for the issue is because the airtime gets reserved by internet connections which you did not close.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have escalated the matter regarding you not being able to call 173 to our technical support desk to look into the matter, please note ref # for the escalation SMC/*** .
Please be advise that when you get the error of \insufficient funds\" kindly turn off the mobile data then put it back on after the call0. The reason for the issue is because the airtime gets reserved by internet connections which you did not close.