CvdR
Claude van der Ryst

1 reviews | Active since Jul 2011

10 Nov 2017, 19:01

MTN is *****ing my airtime

I have noticed the last month or two that my top up airtime would not last for the month. In fact because I hardly make phone calls, my airtime piles up and I never run out of airtime.

So I have been doing my own research and gathered my own evidence of what is happening. At random times. Either 3c or 6c of airtime will disappear at random through out the day. What is even more frustrating is that the complex I stay in uses these cell phone modules to ring open the gate. The other morning when I approached the gate, I was out of airtime and had to go onto internet banking to purchase airtime and in effect caused me to be late for a meeting.

I know I'm not the first person to complain about airtime or data disappearing on MTN's network.

So MTN, please sort out your $*&^! as I am already due for an upgrade and as I'm running on a month to month contract, I'm not hesitant to port my number to a network that does not hold them up with ******** activities.

If you ignore my message, I will EXPOSE all the evidence I gathered and I will take further action! Don't think that because your a big company, you are untouchable!

Don't TEST me!

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Replies (1)
CvdR
Claude van der Ryst's update14 Nov 2017, 08:26
Reviewer Update
UNACCEPTABLE answer! How on earth can MTN assume I'm using them as my data provider? I have NEVER an will NEVER use MTN as a data provider as their data prices are ridiculous. I use Telkom Mobile's 20+20gb LTE. So in other words my mobile data has never been switched on to use MTN's ******* and ******* LTE towers. Mybroadband has done a test earlier this year which proves that you are charging 3c for connecting to a LTE tower. It seems MTN has NEVER bothered to fix the problem. I have proceeded in laying a complain at Icasa. Icasa is busy investigating MTN. Unfortenatly I have come to the decission after 16 years that I will part from MTN and will be porting my number to another network. I will make my evidance available to the public and I will alert all my friends and family who is on the MTN network of MTN's malpracticing and advice them to go with another network. Can't see MTN to maintain its customer base if this is how they operate. Buy buy the future (of MTN)