MTN IS *****ING FROM ME !

I called your retentions department this morning to cancel my contract and go over to a pay as you go account ( ref - ********** 56 )

Your call centre agent advised me that whatever I have left on my account (airtime , sms's , etc) will be removed once the contract has cancelled. This is RIDICULOUS!!!

I have paid my account of R700+ for the services for the full term of my contract and i have been with MTN for years and no that i am cancelling , all my accumulated data, sms's etc is being taken from me?

I paid for those services! therefore i am entitled to keep them and use them up! Now the agent tells me I have till the 11th to use the existing services then i can call and cancel. Please tell me how i can use 198 sms's in 6 days?

I Bought Data from my FNB account on friday 02/11/2018 and apparently that will also dissapear along with the other services? how does that make sense? I bought it from FNB not MTN!! You cannot take that away!!!

You are taking away services that I paid for therefor you are actually *****ing from me?

This is NOT ON!

I called about 2 weeks ago and spoke to 2 different agents who advised and confirmed that if i cancel on 5 Nov that my last debit order will be on 31 Oct and thereafter no further debits will be taken. Today after cancelling, your agent tells me that if i used the services after 31 Oct that I will be debited for the services used. If a debit order goes off my account from MTN again , I will reverse the debit order again and again!

If you take the services that I already paid for , you need to reimburse me for the services you are taking away.

You cannot ***** services that were paid for!