1 reviews | Active since Mar 2016
Mtn is *****ing from me
On the w0th May I requested an upgrade on ********** 391 and was promised that delivery will take place within 7 working days and never happened. Called call centre and was told to email Thandeka for cancellation and never happened. Themba promised to look into the matter never happened. On the 25th June was debited for a phone that I did not receive. I reversed it on the 30th June and Mtn debited it again on the 1st July and still I did not receive the phone. What must I do to have my contract/upgrade to be cancelled or will I just watch and pay for something I don't have. Or should I just reverse the debit orders and watch Mtn blacklisting me. I want my ********** 391 number to be cancelled as I lost faith in the so called service provider.
Dear Lerato,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Lerato,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,