1 reviews | Active since Mar 2016
Mtn is *****ing from me
I am very angry with mtn.. In May I requested for an upgrade and was told that delivery will take place within 7 working days. It never happen. After seeing that they did not honour their promise I requested for the upgrade to be cancelled that was on the 30th May. I was told to email Thandeka that request which I did on the 30th May. To this day my upgrade was never cancelled and on the 25th June I was billed R392 for something I did not receive. Mtn now is *****ing my money. Zakhele from mtn promised to look into this matter and he also never honoured his promise. Mtn I want my money cause I don't have the phone and please cancel my contract because you are a bad service provider. I never experienced such a bad service with Vodacom.
Good day Lerato,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our cancellations department for assistance. Kindly note that you may also contact them directly by dialing 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Good day Lerato,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our cancellations department for assistance. Kindly note that you may also contact them directly by dialing 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.