1 reviews | Active since Sept 2015
MTN is *****ing from me!
I took out a My MTNChoice Use Your Own Contract for my son in May 2015 for a R129/month including 100 Anytime minutes per second billing + 200 sms's + 300MB. For May,June, July and August the charges were as follow @ R465.59, R332.93, R299.55 and R 315.65.<br> <br> My first complaint I have logged 29 June then 14 July then 1 August and then 1 September, and only received feedback 2 September, advising me that the additional amounts charged was because I have activated 300Mb data to the account, where in fact I requested them to instate the data and sms's .<br> <br> My concern is that they haven't read any of my mails explaining that I don't receive the data and sms's as per contract agreement, and also they seem to just ignore the fact that they are busy with contract break.<br> <br> I requested mtn to refund me with the additional charges above R129/month and to cancel this contract, with a response that they will charge me penalties to cancel?<br> <br> If any mtn employee with \ability"by chance read this"
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the credit for R285.66 and R626.07 has been passed to the account. The usage limit has been set up.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the credit for R285.66 and R626.07 has been passed to the account. The usage limit has been set up.
Kind Regards,
Alice van der Merwe
***
