MTN is *****ing from loyal customer of 23 years.

Early November, MTN renewed my accounts with new devices. The courier (DSV) told me delivery will happen on the 16 November 2018. This did not happen- I followed up and they eventually told me that MTN requested the devices be sent back. I called the 135 helpline and was told they can't help- I must follow up with THEIR agents, Summer Mobile. Summer Mobile says they can't help until they get some details from the courier. The courier says it's MTN. After several calls and on-line complaints I finally get a response that they do not have stock. I then in 2019 received a call that they have some of the devices and one of them is out of stock and that i can change it to something else- which I did. We are now in April 2019 and I still have not received my devices, my emails go unanswered and i eventually logged another complaint with yet another reference number and still no conclusion. in the meantime I have been paying for the new devices and tied down to a 36-month contract. I have been a loyal MTN customer for 23 years and I feel have have the right to recommend others to AVOID MTN AT ALL COSTS. They have no customer service, no respect for their loyal customers and do not accept responsibility for anything. Should they have the courtesy to respond, I will post an update. Until then, if you are researching a good mobile network, I advise you to consider another supplier- you will be sorry for using MTN.